Quality Management Solutions

To lead and operate your business successfully, it is necessary to direct and control it in a systematic and transparent manner. Success can result from implementing and maintaining a management system that is designed to continually improve performance while addressing the needs of all interested parties. Managing your business should encompass quality management amongst other management disciplines. Eight quality management principles have been identified that can be used in order to lead your business towards improved performance: ■Customer focus – your business depends on your customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations ■ Leadership – leaders establish unity of purpose and direction of your business. They should create and maintain the internal environment in which people can become fully involved in achieving your objectives ■ Involvement of people – people at all levels is the essence of your business and their full involvement enables their abilities to be used for its benefit ■ Process approach – a desired result is achieved more efficiently when activities and related resources are managed as a process ■ System approach to management – identifying, understanding and managing interrelated processes as a system contributes to your businesses effectiveness and efficiency in achieving its objectives ■ Continual improvement – continual improvement of your businesses overall performance should be a permanent objective ■ Factual approach to decision making – effective decisions is based on the analysis of data and information ■ Mutually beneficial supplier relationships – your business and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.