Appeals & Complaints

To document, establish, implement and maintain the system for addressing Appeal, Complaints and Disputes received by ECCO as per requirements of ISO/IEC 17021-1:2015, ISO 17021-2:2016, ISO 17021-3:2016, ISO 17021-10:2018, IAF MD 22, ISO/IEC 17020:2012, ILAC P15 and other applicable international standards for inspection/certification bodies offering inspection/management system certifications